Privacy Policy

Introduction

DIGISYSTEM INDUSTRIA DE SISTEMAS ELETRONICOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our measurement, testing, and control equipment manufacturing services.

By engaging with our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information in our business operations:

• Business Contact Information: Company name, CNPJ, contact person, phone number, email address, and business address.
• Technical Specifications: Equipment requirements, measurement parameters, calibration needs, and application details.
• Commercial Information: Purchase orders, quotation requests, contract details, and payment records.
• Technical Support Data: Equipment serial numbers, calibration records, service history, and technical inquiries.
• Communication Records: Business correspondence, technical discussions, and customer support interactions.

Technical & Calibration Records

As a manufacturer of precision measurement and control equipment, we maintain detailed technical records including calibration certificates, equipment specifications, and service documentation. These records are essential for ensuring equipment accuracy, traceability, and compliance with industry standards.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill equipment orders
• To provide technical specifications and quotations
• To perform calibration and certification services
• To provide technical support and maintenance services
• To maintain equipment traceability and service records
• To process payments and manage business relationships
• To communicate about products, updates, and technical information
• To improve our products and develop new solutions
• To comply with regulatory and industry standards

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Technical specifications and proprietary information are handled with strict confidentiality controls.

Data Retention

We retain your information for the periods required by Brazilian tax regulations, commercial laws, and industry standards for measurement equipment. Calibration records and technical documentation are maintained according to metrological standards and traceability requirements.

Information Sharing

We do not sell, trade, or rent your personal or business information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With accredited calibration laboratories (under confidentiality agreements)
• With certification bodies for equipment compliance verification
• With logistics partners for equipment delivery
• To comply with legal obligations or regulatory requirements
• To protect our rights, property, or safety

Intellectual Property Protection

We maintain strict confidentiality regarding client-specific technical requirements, custom equipment designs, and proprietary applications. Technical specifications and customization details provided by clients are protected under confidentiality agreements and are not disclosed to third parties.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal and business data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal and technical retention requirements)
• Object to the processing of your data
• Request data portability
• Withdraw consent for optional data processing at any time
• File a complaint with the National Data Protection Authority (ANPD)

Industry Compliance

Our data handling practices comply with relevant industry standards for measurement and testing equipment, including requirements for calibration traceability, quality management systems, and technical documentation. We maintain records as required by applicable metrological and industry regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify business partners of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: